Hay Day Roadside Shop Ads Are Invisible and Blocking My Sales

I have been playing Hay Day on my Android phone through Google Play for approximately 14 years. My in-game username is “Selma,” and I am currently level 162. For about one month, my roadside shop has effectively been disabled. When I place advertisements, no one can see my listings, and at the same time, I also cannot see the advertised products of other players. Because of this issue, I am unable to properly buy or sell items, and I cannot continue playing the game normally.

I have never engaged in any behavior that violates the rules, and I have not received any warning, error code, or explanation inside the game regarding a restriction. I contacted the in-game support team many times and also reached out to all official Hay Day accounts, but I never received a clear answer. I was only told that I “might have been restricted,” yet no explanation or solution was ever provided.

I have spent years building this account, reaching level 162 after playing for 14 years, and now I feel as if all of my effort has been wasted because I can no longer properly use the game. I request that the reason for this possible unfair restriction on my account be clearly explained to me, that my roadside shop be fully restored and made visible again, and that an urgent review be conducted so I can once again buy and sell items normally like before.