Orbitz

Brand Overview: Orbitz

Orbitz is an online travel agency and travel metasearch engine. Founded in 2001, the brand was acquired by and is currently owned by Expedia Group.

Contact Info

• Email: Orbitz does not publicly advertise a direct customer support email address, requiring customers to use the virtual chat and support portal on their website or app.
• Phone: 1-844-803-5578 or 1-888-656-4546

Industry and Operations

Orbitz operates in the online travel agency (OTA) industry, acting as a third-party booking platform. The company aggregates prices and availability from various travel providers to allow users to search, compare, and book comprehensive travel arrangements.

• Domestic and international flight bookings
• Hotel and vacation rental reservations
• Car rentals
• Cruises and bundled vacation packages

User Sentiment

Overall user sentiment for Orbitz is predominantly negative across consumer review platforms. Travelers frequently express severe frustration regarding the reliability of their bookings and the lack of helpful support when things go wrong.

• Refund and Cancellation Struggles: Customers frequently complain about extreme difficulties getting refunds for canceled flights or accommodations, often getting caught in a loop where Orbitz and the service provider blame each other.
• Unresponsive Customer Service: Many users report long phone hold times, unhelpful automated chat systems, and customer service representatives who are unable or unwilling to resolve booking errors.
• Lost or Unrecognized Reservations: A common and distressing complaint involves travelers arriving at the airport or hotel only to discover that their third-party reservation does not exist in the travel provider's system.
• Price Changes and Hidden Fees: Reviewers note instances of sudden price increases during the checkout process and unexpected hidden charges that were not disclosed upfront.

Share Your Experience

If you have experienced issues with Orbitz, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.