I purchased two pairs of jeans from H&M on October 9th, and after getting the black pair altered, I wore them yesterday. To my disappointment, they started collecting an excessive amount of lint, making it look like snow had fallen on them. I contacted customer service, but they refused to assist because the jeans were altered. However, I needed the alterations to be able to wear them. There was no way for me to know about this issue until I wore the jeans, and within an hour, they were completely covered in lint. Other brands allow returns for the smallest issues, yet H&M refused to help with what is clearly a manufacturing defect. I will be taking this to the Consumer Arbitration Committee, and I won’t be shopping at H&M again.
On January 15, 2025, I purchased a pair of jeans from an H&M store. I wore them once, and during that first wear, I was told by people around me that there was a visible stain or discoloration on the back. Embarrassed, I returned to the store to report the issue and request an inspection. At the st...
On April 28, 2025, I purchased a pair of pants from an H&M retail store. Just two days later, I wore the pants and noticed that the dye from the fabric transferred onto my shoes, completely ruining them. This is clearly a case of a defective product that should never have been placed on the sales fl...
I bought a pair of blue jeans from H&M at Hilltown Mall, and they had a noticeable color defect. When I tried to return them, the store refused because I had cut the tag off, even though the jeans were not in sellable condition. They suggested I replicate the defect by using bleach on cotton, which ...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I’m very disappointed with H&M’s return process. I recently tried to return a clothing item that I purchased from their store—but never wore—and my return was rejected with no clear explanation. To make matters worse, the item was simply shipped back to me without any notification or reason provided...
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