On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package from Hepsijet. Despite Amazon customer service assuring me the cancellation would be handled, the product was still sent for delivery, forcing me to cancel it myself. I paid taxes worth half the product's price and, despite the cancellation, have yet to receive my refund. I’ve repeatedly contacted customer service, only to hear the same empty promises: “You’ll be informed via email today; don’t worry, you’ll receive your refund.” How can it take so long for the product to return to the warehouse when it took only four days to reach me? Adding to the frustration, the seller shipped the product immediately after responding to my inquiry, leaving no time to address my mistake. This lack of efficiency and accountability has left me chasing my money for an error that wasn’t entirely mine. Enough is enough—process my refund immediately!
My order, placed through amazon.com.tr on 09.01.2024 with the order number 408-4994530-5139520, got canceled on 18.01.2024 as the product couldn't be obtained. I could comprehend such a cancellation if it were made by a marketplace seller, but when Amazon Turkey became the seller, I expected at leas...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I purchased a product from Amazon in October 2024 and returned it before it even reached me. However, my refund has still not been processed. Every time I call, they keep stalling me, saying I am under "Amazon’s guarantee," yet my money has not been refunded. I have provided all the necessary detail...
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