On February 14, 2024, I purchased an item with order number 4005443647. After wearing it only once, it started to come apart at the seams. I sent the product back via UPS Turkey under warranty. They received it, approved my return, and sent the following response:
"Your product with code K100707-002 and order number 4005443647 has been reviewed by our quality department based on your complaint. The department has approved the return. Our internet department has processed the refund through the system, and your bank will credit the amount back to your card."
This email was sent on May 9, 2024, but I have yet to receive my refund. Despite multiple calls to customer service, where I was assured that the refund would be processed within 10 business days, I still haven't received my money.
If this issue is not resolved promptly, I will file a complaint with the Consumer Arbitration Board. Unfortunately, this experience has completely eroded my trust in the brand.
I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...
I recently made a purchase from Kıyafet Sepeti, and to my disappointment, the item I had my eye on in their catalog turned out to be out of stock. We made a refund request on December 7, 2023, and were given assurance that it would be processed within 15 days, along with the creation of a refund rec...
I bought a pair of Skechers shoes in July 2024, paid a hefty ₺ price expecting long-lasting quality, and didn’t even wear them during the winter months. In total, I used them for just 3-4 months. Despite such minimal wear, the shoes started falling apart, as you can clearly see in the photo I submit...
On April 9, 2024, I bought four t-shirts from the Lacoste store in Mersin. I've shopped there many times and trusted the brand because I had never encountered defective products before. I washed the t-shirts before wearing them, but when I took them out of the machine, I noticed that one had a seam ...
On February 19, 2024, I purchased a pair of Skechers shoes directly from their official online store, not from a third-party seller. Within six months, the inner lining started tearing apart, making the shoes unwearable. I took the shoes to the Kayseri Forum Skechers store for a warranty claim, but...
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