On August 17, 2024, I purchased a Samsonite post bag, but the strap showed significant wear after only a short period of use. I returned it to the store on November 10, 2024, requesting an inspection. However, the store claimed it was due to "user error" and told me to collect the bag a month later.
On December 5, 2024, I received the bag back without any proper explanation or report. It is extremely disappointing that such a well-known brand refuses to stand behind its products, especially for an issue arising so quickly.
Do you handle customer complaints in Europe the same way? I expect a resolution. If necessary, I will escalate this complaint to Samsonite’s European headquarters.
I am writing to express my dissatisfaction with a laptop backpack that I purchased on June 9th, 2024. Unfortunately, the strap of the bag broke within just two weeks of use, which is clearly indicative of a production failure. When I reached out to your customer service team, I was informed that it ...
I purchased a Samsonite backpack from Ankara Kentpark on October 5, 2024. Within just 15 days, the stitching near the top handle started coming apart. On October 26, 2024, I returned it to the store for inspection and possible replacement. Since then, I have been met with nothing but delays and sile...
I purchased a BIZ2GO bag from Adesa Mağazacılık/Samsonite store in Izmir İstinyepark AVM on May 21, 2023. After only 1.5 months of use, the bag lost its form and quality. I initially contacted the Izmir Istinyepark store where I purchased it. They notified headquarters, and I continued to use the ba...
At the end of December 2024, my brother purchased a Samsonite wallet as a New Year’s gift, being a loyal customer of the brand. However, after only 7–8 months, the clasp on the wallet broke. In November, after returning from our summer home, I brought it back to the store where it was purchased for ...
On November 24, 2024, I purchased a Samsonite Pro DLX 6 backpack from the Viaport Istanbul store. I’ve only used the bag moderately—about two or three times a week—mainly for commuting between home and work. Despite this light use, over the past week the fabric around the fixed shoulder strap stitch...
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