Guess Online's return policy has made me very unhappy. Despite their website's claims of a 30-day free return policy, I have yet to be able to return or receive a refund after two months. I've called customer service every day, and they keep promising to process my return within two days, but they keep stalling and delaying. Customer service representatives are also dismissive and rude, telling me that I cannot return my item and offering no solution. I regret buying this brand and strongly advise others to avoid it. Dealing with a company that is not transparent about their policies and does not value their customers is upsetting. I will file a lawsuit unless they fix the problem soon.
On October 23, 2024, I placed an online order through the Guess website. However, due to the total amount exceeding the international shopping limit, my order was not shipped, and I was informed that the amount would be refunded. Since then, I have been waiting for my refund for over two months, ye...
I made an online purchase from the "Guess" website, but when my product arrived, not only was I required to pay customs fees, but the item was also significantly smaller than what was depicted in the picture. I'd like to return it, but I need to wait for them to mail me the return label and invoice ...
I placed an order with Guess three days ago, and I’m still waiting for it to be shipped. Before purchasing, the site clearly stated that the order would be shipped by the next day, which influenced my decision to proceed. However, that promise has not been kept. When I contacted the seller for an u...
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
I ordered three Guess bags, but two of them arrived with serious issues. The first bag had a broken logo, and the second one looked entirely different from the product shown in the online images. Only the third bag matched what I ordered and was free of defects. I decided to return all three bags an...
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