On 06.09.2025, I purchased a Benetton brand shoulder bag and although I used the bag fewer than four times and did not even have it for a full month, the side and edge areas began to peel. I reported the issue to the store before the first month after purchase had passed, and on 02.10.2025 the product was sent in for inspection and replacement under warranty; however, on 18.10.2025 I was informed that the issue was considered “user error.” I absolutely do not accept this evaluation. If the handle of the bag had broken or the zipper had malfunctioned, I could understand this being considered user-related; however, the peeling of the bag’s surface after such minimal use is clearly not a user error. I strongly believe that the product has a manufacturing or material defect. I paid ₺2,246 for this bag, and if I had used the product for a long time and the problem had appeared later, I might have considered myself partly at fault, but I cannot accept being held responsible for a defect that appeared after such a short period of use. This situation is unfair and has caused me significant inconvenience as a consumer, and therefore I request a refund of the product price of ₺2,246.
In June 2024, I purchased a mink Bottega bag from Beymen store on June 26 and paid ₺179,950 for it. I used the bag no more than 10 times, yet within approximately 2–3 months the leather began to peel. For a product in this price range and segment, this situation surprised and deeply disappointed me....
On January 4, 2025, I purchased the Small Andiamo model bag from the Zorlu Bottega Veneta store for ₺150,000. In May, I noticed deformation and peeling on the bottom edges of the bag. Since I was out of town, I could only review alternative bags in August. I contacted the store twice with invoice nu...
On July 26, 2025, I purchased a white Calvin Klein shoulder bag from the Boyner store at Forum Istanbul. The first time I used the bag, I noticed that the edges had turned blue, as if the color had transferred. I took the product back to the store and requested an inspection. I was told over the ph...
On 14.06.2025 I bought a pair of Skechers Archfit shoes from the Intersport store at Mall of İstanbul and wore them only in an office environment for about one week, but the edges of the soles on both shoes began to peel and the problem worsened. On 10.09.2025 I left the shoes at the store for inspe...
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
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