5
Ezgi is very satisfied with the result
Resolved

Guess Cargo Delivery Time Too Slow

Ezgi
April 06, 2023 1:01 am
84
Ezgi's Thank You Message
“Thank you, my problem is solved.”

I ordered a Guess bag and have been waiting for it for 10 days. The tracking number, CI080268080DE, indicates that it is still in transit and nearing the German border. I'm becoming increasingly concerned and frustrated by how long it's taking. I attempted to contact the seller but received no response. In addition to the lengthy wait, I am unsure whether I will be required to pay customs fees upon delivery. I would be grateful for any information or advice on this subject. Guess's uncertainty and lack of communication made ordering this bag a frustrating experience. My e-mail: ezgicetin***@icloud.com. Thank you in advance.

April 06, 2023 2:00 pm (12 hours after complaint)

Dear Ezgi Ç., First of all, thank you for taking the time to provide us with your feedback. We would like to inform you that our relevant departments are already addressing the issue. We will get back to you as soon as possible. Best regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)

Ezgi
April 12, 2023 5:07 pm

Thank you, my problem is solved.

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