If Grok charged your card unexpectedly and you want to stop or dispute it;
Verify the charge first;
• Check your bank statement
• Confirm:
– Exact amount
– Date
– Merchant name (may appear as X / X Premium / X Corp)
• Screenshot the transaction
Check your X subscription;
• Log in to X → Settings → Subscriptions / Premium
• Confirm:
– Active plan
– Auto-renew status
– Next billing date
• Screenshot the subscription page
Check App Store / Google Play;
• Open Subscriptions
• Look for X Premium / Grok-related plan
• Cancel auto-renew immediately if active
Secure your payment method;
• If you don’t recognize the charge, contact your bank
• Report unauthorized transaction
• Request card block and replacement
Contact X Support;
• Submit a billing support request
• Provide:
– Account username/email
– Charge date & amount
– Screenshots
• Request:
– Refund
– Cancellation confirmation
– Explanation of the charge
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
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