I got unexpected Grok charges on my bank statement, any tips to fight back?

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Xolvie Resolution Specialist February 23, 11:21 am

If you got unexpected Grok charges and want to fight back;

Verify the charge;

• Check your bank statement
• Confirm:
– Exact amount
– Date
– Merchant name (may appear as X / X Premium / X Corp)
• Screenshot the transaction

Check your X subscription;

• Log in → Settings → Subscriptions / Premium
• Confirm:
– Active plan
– Auto-renew status
– Next billing date
• Screenshot details

Check App Store / Google Play;

• Open Subscriptions
• Look for X Premium / Grok
• Cancel auto-renew immediately

Contact X Support;

• Submit a billing request
• Provide:
– Username/email
– Charge date & amount
– Screenshots

• Request:
– Refund
– Cancellation confirmation
– Explanation of the charge

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.

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