Direct Express Unauthorized Charge by Grok Solutions – Refund

On July 1, 2026, an unauthorized charge of $125 appeared on my Direct Express debit card from a company called Grok Solutions at 2042 Devenshire Dr., Napa, CA. I have never heard of this company before, have never done business with them, and did not authorize this transaction in any way. I reported the unauthorized transaction to Direct Express on July 1, 2026, and contacted them again on July 20, 2026. During this time my card was closed, but the process to investigate and resolve the issue was only started shortly before I reached out here, despite my repeated attempts. I am very dissatisfied with how long this has taken and with the overall handling of my situation. I request a full refund of the unauthorized $125 charge to my Direct Express account and a proper review of how this complaint was handled so that similar delays do not happen again. I also want Direct Express to be informed that I have had to seek help externally to get this matter resolved and that I expect my money to be returned as soon as possible.