I saw random Grok charges on my credit card and no subscription, what should I do next?

If you see random Grok or grok.x.ai charges you didn’t authorize, treat them as potentially unauthorized billing and contact your bank or card issuer right away to report the charge as unrecognized and start a dispute or fraud investigation.

Before disputing, try contacting [email protected] or the official Grok support page about the charge and ask for a refund and cancellation, but if they don’t respond or can’t verify it, your card issuer can begin a dispute and potentially reverse the charge.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.