My Green Motion rental was delayed for hours, how can I resolve it?

If your Green Motion rental was delayed for several hours, begin by noting the duration of the delay as well as any relevant communications. This includes saving emails, SMS messages, and taking notes from phone talks.

Please call Green Motion's customer support right away to report the delay and voice your concerns. For foreign customers, please phone +44 (0) 2071864000 or email [email protected].

Provide your reservation information and a detailed explanation of the delay, and request suitable compensation, such as a refund for lost time or a rental charge discount.

If the initial answer is inadequate, escalate the situation by contacting upper-level management at Green Motion. Keep thorough notes of all conversations, including dates, times, and representative names, since this information may be critical if more action is required.

If Green Motion does not handle your concerns sufficiently, consider filing a complaint with Xolvie to raise awareness about the issue and inform others.