My Green Motion rental was delayed for hours, how can I resolve it?

I rented a car from Green Motion Istanbul Airport between December 19 (Friday) and December 27 (Saturday). From the very beginning, this turned into a complete car rental nightmare. When I arrived at the office, the vehicle I had reserved was not available. Instead, another car was provided, which d...

Last Sunday, we went to Podgorico Airport to pick up the car we rented from Green Motion. The car was supposed to be returned at 11:30 a.m., but it wasn't delivered until 1:00 p.m. When I tried to make a claim, the agent there was rudely told I could cancel my request and rebook with other car renta...

Between August 7th and August 15th, 2025, I made a reservation for a Renault Taliant vehicle from Green Motion under reservation number 16CD88901FE4, including the second driver option, and booked 10 days in advance. I paid the full amount of ₺15,475 by credit card at the time of booking. When I arr...

Green Motion offers lower prices than other companies to attract customers, but when you arrive at their office, they come up with a false excuse and say they can’t proceed with the car rental, leaving you in a difficult situation. They have done this to many people, including myself, and I can’t un...

On December 6, 2024, I reserved a car through Greenmotion’s website for a two-day rental starting December 7. As part of the process, I received a request to approve my Findeks risk report, which I promptly completed. However, this is where the issues began. Despite my immediate action, I received ...

I rented a car from Greenmotion's Ankara Esenboğa branch through Obilet. When I went to pick up the car, they told me they couldn't give it to me due to my Findeks score, leaving me in a difficult situation. I had called and inquired about this four days earlier. Unlike other car rental companies, t...

I rented a car from Greenmotion Car Rental at Ankara Esenboğa, and the vehicle they provided had no oil, causing significant inconvenience. When the oil warning light came on, I checked and found the car was completely out of oil. I called their support around noon, and they told me the car needed t...

The car I rented the previous day was not delivered by noon the next day, and no reason was given. Payment was already made, but no car was available in the parking lot as expected. They claimed a "Findeks" credit check was done and implied that my credit wasn't approved, but no clear reason was pro...

I went to the Green Motion Ataşehir office to pick up a mid-range Egea Diesel automatic car that I had reserved a month ago. After checking, they said they couldn't give me the car. When I asked why, they responded that since it was my first time renting from them, they could only offer me a manual ...

Rental ID: WOS-4434512-4413569. I am filing a complaint regarding the rental I made with you, and I have already informed you of this, yet I have not received any response. At the airport, instead of the low-category car I had already paid for, I was given a different vehicle. Why was that vehicle e...