Between August 7th and August 15th, 2025, I made a reservation for a Renault Taliant vehicle from Green Motion under reservation number 16CD88901FE4, including the second driver option, and booked 10 days in advance. I paid the full amount of ₺15,475 by credit card at the time of booking. When I arrived to collect the vehicle, the staff member informed me that the second driver (my brother-in-law) resides abroad, and stated that the system would not allow the vehicle to be handed over due to this reason. I was told a code would be sent to resolve the issue, but ultimately, the vehicle was not delivered to me. This situation left me stranded and severely inconvenienced, despite having completed the payment in full and clearly selecting the second driver option in advance. I have previously rented vehicles from other companies under similar conditions and have never experienced any issues. In fact, on the same day, I was able to rent a car from another company without difficulty — albeit at twice the cost due to the last-minute nature of the booking. Furthermore, while waiting at your branch, I witnessed other customers facing similar treatment, where your staff appeared to use vague excuses to push for price increases or deny service. I was also unable to reach any company representative or customer service despite repeated attempts. I consider this to be an unacceptable business practice and a clear breach of contract.
On 14.07.2025, I made the unfortunate mistake of renting a car from the Dalaman branch of Green Motion. I was honest and mentioned that there was minor damage to the exhaust, but without my permission, they deducted ₺26,000 from my credit card and withheld my deposit. Then, they sent me four consecu...
I rented a car from Green Motion for one month, and on the day I went to return the vehicle, there was a small scratch on the bumper that they showed me. I said there was nothing to do about it and agreed to cover the cost. Later, when I went to their office, I asked when the pre-authorization amoun...
Hello, I'm reaching out to share my frustration regarding the reservation I booked on your website for the dates of September 7-14, 2024. Sadly, the car rental with Green Motion fell through because of some problems on their end. I've tried multiple times to sort this out, but the reservation fee of...
I had previously rented a car from Green Motion’s Beylikdüzü branch for 12 days and was satisfied, even leaving a positive review. Based on that, I rented another car for 11 days between June 27 and July 8, 2025. The vehicle had 134,245 km mileage. In addition to the rental fee, I paid ₺7,029 for in...
On February 27, 2025, at 8:00 PM, I rented a car from Green Motion’s Istanbul Airport branch and returned it on March 4, 2025, around 5:00 AM. I only drove about 200 km, and I returned the car with at least a quarter tank more fuel than when I picked it up. However, on March 6, 2025, without any pr...
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