The car I rented the previous day was not delivered by noon the next day, and no reason was given. Payment was already made, but no car was available in the parking lot as expected. They claimed a "Findeks" credit check was done and implied that my credit wasn't approved, but no clear reason was provided. They just said, "We can't see it, it's not approved."
Within an hour, I rented a car from another company under the same conditions without any issues. Both my individual and company Findeks reports were clear, showing no problems. This seems to have been an arbitrary decision without any valid reason for not providing the car.
Over the last month, I've rented a car three times and never experienced such an issue. Fortunately, the Yolcu360 call center quickly made another reservation, and we got our car. However, due to poor customer management, we had to settle for a gasoline car instead of diesel, leading to higher last-minute costs and financial loss.
Additionally, we had to keep our children waiting for hours, and I had to drive an extra three hours within the city, which is significant for those who value their time. I believe the car wasn't available at the dealership, and they forced us to cancel with a flimsy excuse. The vague reason "we can't see it" was likely used because my Findeks score was good, and they couldn't provide a concrete reason. Findeks reports don't change in an hour and are available as documents.
In short, anyone who doesn't want to be inconvenienced should reconsider working with this company.
I booked and paid for a 2-day car rental via the Yolcu360 platform, to be picked up from Green Motion’s Ataşehir branch. However, when I arrived to collect the car, they claimed I couldn’t rent due to an issue with my Findeks report. This was shocking since my Findeks score has always been excellent...
I had a car reservation with Goldcar at Istanbul Sabiha Gökçen Airport for August 29, 2024, at 7:30 PM, booked through Yolcu 360. When I arrived at the office, there were two people ahead of me who received their cars without any issues or questions. However, when it was my turn, they requested my F...
I made a car rental reservation with your company. Despite my Findeks score, payment balance, and credit/debt ratios being more than sufficient, my car rental request was denied. On the same day, I went to another car rental company, where I was told that with my Findeks score, I could even rent a B...
I made a reservation through Yolcu 360 for a rental car from Green Motion. I have an excellent credit score and regularly rent cars from other companies. However, when I arrived at the office, they denied my reservation and canceled it. They explained that despite my high credit score, I could still...
I recently rented a car from Greenmotion through the Yolcu 360 app for a 4-day trip. They charged me 1224 TL, and Findeks gave me a green light. But when I went to the office the next morning to get the car, they refused to rent it to me without giving me a reason. Yolcu 360 had to cancel my reserva...
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