On November 14, I purchased a round-trip ticket through Gotogate for an Air China flight from Istanbul to Tokyo with a connection in China. My reservation/order number is 1094-950-211. I initially scheduled my departure for December 24 and my return for January 6, and I paid $780 for the ticket. Due to a personal situation, I had to postpone my trip to June 24 – July 4, and I paid an additional $350 change fee for the rescheduling.
Today, I received an email informing me that my flight had been canceled by the airline without my knowledge or consent. As a result of this cancellation, both my outbound and return flights have effectively become unusable. The cancellation was made entirely at the airline’s discretion, and I did not request any cancellation or further change.
I request a full refund of all payments I made — including the $780 ticket price and the $350 rescheduling fee — for both my outbound and return flights, without any penalties or deductions. Otherwise, I will exercise my legal rights and pursue the matter through the appropriate authorities.
I purchased an Air China round-trip ticket (Istanbul–Tokyo / Tokyo–Istanbul) through GoToGate, paying extra for a flexible ticket and an extra flexibility package. I wanted to move my March 2026 trip to November 2025. Since 6:00 a.m. today, I’ve been trying to make this change, but when I attempt it...
I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the tick...
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight with Air China (with a connection in China). The China–Tokyo connecting segment was canceled by Air China. I arranged all my hotel reservations, vacation leave, and related payments according to th...
I purchased a ticket through Gotogate for a December 3 Istanbul–Tokyo flight with China Southern Airlines. The flight was later canceled by the airline. Although China Southern informed me by email that the refund had been processed back to the Gotogate channel, Gotogate claims they have not receive...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
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