My GoStudent membership was automatically renewed without my consent, and I’m extremely frustrated. We had initially agreed on a 1-year plan, and I had no intention of continuing beyond that. Yet somehow, without any clear approval, my subscription was extended—and I can’t even reach anyone to stop it.
The platform is filled with confusing digital wording, and it’s unclear whether you’re canceling or renewing. I feel like I’ve been tricked by vague language and silence from customer service. Nobody picks up the phone anymore, and there’s no clear way to resolve anything.
My son already passed his exam, and for the past 9 months, we’ve been paying ₺ for nothing, simply because there’s a contract in place. Enough is enough.
I’m asking GoStudent to immediately cancel the renewal and refund what was charged. This kind of silent extension without explicit consent is not acceptable. Someone from your team needs to contact me immediately and resolve this.
Last year, we signed up for a 9-month membership with GoStudent, which was supposed to end in late May. However, without informing us, they automatically renewed our subscription and have been charging our credit card for the past 6 months, even though we haven't taken a single lesson. Now, when I t...
I’m extremely frustrated with GoStudent. Even though my membership term has already expired, they’ve continued to withdraw money from my credit card f...
My GoStudent membership ended in September after two years, yet on the 19th, I noticed they had automatically renewed my subscription and charged my card without my consent. How can a company be so difficult to reach and still cause such an issue? Did GoStudent ever ask me if I wanted to renew my m...
When I first signed up for GoStudent, everything seemed great—they were incredibly responsive and eager to help before I paid. But once the membership was confirmed and the payment was processed, it was like they vanished. We were completely unsatisfied with the lessons, but due to the contract comm...
I’m filing a serious complaint against GoStudent. I haven’t been able to take any lessons for months, and yet they continue to withdraw money from my account. I was told my membership would finally be canceled in March, but just today, another automatic payment was charged—again without my permissio...
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