GoStudent renewed my membership without notice — how can I cancel it immediately?

I purchased a 12-month private tutoring program through GoStudent. Since it was summer, we had temporarily frozen our lessons and did not take any classes during that period. However, on August 12 and September 12, two separate charges of ₺3,756.80 each were withdrawn from my card. After the first ...

I started a membership with GoStudent for a 16-lesson package. After my commitment period ended, I requested to cancel my membership. Initially, they offered me the option to pause my account, but I refused and clearly stated that I wanted to cancel. Despite this, starting from July, payments have c...

On September 9, 2025, I registered online with GoStudent. During registration, I was told that I was required to make payments for 12 months and that I had no right to withdraw under any circumstances. However, under the Consumer Protection Law No. 6502 and the Distance Sales Regulation, I know that...

I’ve been a member of the GoStudent English learning platform since 2023, having enrolled my son when he was eight years old. Last year, I wanted to cancel the subscription, but their team called and persuaded me to continue. They promised that even if I canceled the renewal later, I could still use...

When I first signed up for GoStudent, everything seemed great—they were incredibly responsive and eager to help before I paid. But once the membership was confirmed and the payment was processed, it was like they vanished. We were completely unsatisfied with the lessons, but due to the contract comm...

I canceled my GoStudent membership by properly filling out the cancellation form and completing all required steps. Despite this, they continue to withdraw money from my account without authorization. Even worse, they do not respond to any of my messages or inquiries. I received a message saying, “...

I’m filing a serious complaint against GoStudent. I haven’t been able to take any lessons for months, and yet they continue to withdraw money from my account. I was told my membership would finally be canceled in March, but just today, another automatic payment was charged—again without my permissio...

Even though my GO Student membership has ended, they continue to charge my credit card every month. This isn't the first time—this keeps happening repeatedly. Each month, they withdraw the payment, and when I complain, they claim it was a "mistake" and issue a refund. But the next month, they charg...

I signed up for GoStudent, but the service has been disappointing. You cannot book the tutors you want at your preferred times, making scheduling incredibly frustrating. The biggest issue is that even after the agreed-upon sessions are completed, GoStudent keeps charging my credit card. There is no...

GoStudent makes canceling your membership impossible, no matter what you do. They act like relentless debt collectors, refusing to honor cancellation requests. No matter what you say or how many times you contact them, they will not cancel your subscription. Every month, they withdraw ₺2,876.40 fro...

My GoStudent membership ended in September after two years, yet on the 19th, I noticed they had automatically renewed my subscription and charged my card without my consent. How can a company be so difficult to reach and still cause such an issue? Did GoStudent ever ask me if I wanted to renew my m...

Last year, we signed up for a 9-month membership with GoStudent, which was supposed to end in late May. However, without informing us, they automatically renewed our subscription and have been charging our credit card for the past 6 months, even though we haven't taken a single lesson. Now, when I t...

I purchased a 12-month subscription to GoStudent, expecting reliable tutoring. The only real expectation I had was that the tutor would show up on time for lessons. However, from the very first trial session, I encountered problems—the tutor never showed up, even though I was waiting on the screen f...

As of September 3, 2024, I received a written confirmation from GoStudent stating that my cancellation was finalized, and I had paid the required termination fee. Despite this, they are still trying to charge my card, and I keep receiving warning messages from my bank about attempted withdrawals. I...

My GoStudent membership was automatically renewed without my consent, and I’m extremely frustrated. We had initially agreed on a 1-year plan, and I had no intention of continuing beyond that. Yet somehow, without any clear approval, my subscription was extended—and I can’t even reach anyone to stop ...