In 2022, I purchased a 2-year package from GoStudent for my daughter, which included two lessons per week. I made a full upfront payment of approximately ₺54,000 via credit card. My daughter took lessons for one year, and in September 2023, due to our relocation, I contacted the company to request that the account be frozen. I was told over the phone that the account had been paused, but I never received any written confirmation.
On September 10, 2025, when I reached out again to resume the remaining one year of lessons, I was told that I no longer had any credits and that I had supposedly been informed of this earlier — yet I never received any such notification. I was shocked to learn that the remaining lesson credits had been deleted.
Additionally, in 2023, an overcharge had been made to my credit card. Even though I proved it with official bank documents, after three months of email correspondence, the company refused to refund me, citing the issue as “expired by time.”
Throughout this entire process, I repeatedly contacted both live chat and email support, but my issue was never resolved. I request that my remaining one-year, twice-weekly lesson package be reactivated and that my grievance be properly addressed.
I purchased a 12-month private tutoring program through GoStudent. Since it was summer, we had temporarily frozen our lessons and did not take any classes during that period. However, on August 12 and September 12, two separate charges of ₺3,756.80 each were withdrawn from my card. After the first ...
Last year, we signed up for a 9-month membership with GoStudent, which was supposed to end in late May. However, without informing us, they automatically renewed our subscription and have been charging our credit card for the past 6 months, even though we haven't taken a single lesson. Now, when I t...
When I first signed up for GoStudent, everything seemed great—they were incredibly responsive and eager to help before I paid. But once the membership was confirmed and the payment was processed, it was like they vanished. We were completely unsatisfied with the lessons, but due to the contract comm...
We purchased a 6-month English private lesson package consisting of 5 lessons through GoStudent, paying approximately ₺3,000 in total. The program started on June 27. However, due to the teachers’ attitude and arrogant comments, frequent teacher changes, and recurring issues like power outages and i...
On September 9, 2025, I registered online with GoStudent. During registration, I was told that I was required to make payments for 12 months and that I had no right to withdraw under any circumstances. However, under the Consumer Protection Law No. 6502 and the Distance Sales Regulation, I know that...
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