I purchased a 12-month private tutoring program through GoStudent. Since it was summer, we had temporarily frozen our lessons and did not take any classes during that period. However, on August 12 and September 12, two separate charges of ₺3,756.80 each were withdrawn from my card.
After the first charge, I reached out to the representative I had previously spoken with via WhatsApp. They told me that there was a system error and that they had informed the finance team. But after that conversation, I was never able to contact them again, and no refund was made. Then, in September, another payment was taken — even though we hadn’t resumed any lessons.
I also had great difficulty reaching customer support through their official channels. Despite messaging the verified business account, I was not offered any solution. I live in Istanbul and request a refund of the unauthorized payments that were withdrawn while my lessons were frozen.
In 2022, I purchased a 2-year package from GoStudent for my daughter, which included two lessons per week. I made a full upfront payment of approximately ₺54,000 via credit card. My daughter took lessons for one year, and in September 2023, due to our relocation, I contacted the company to request t...
Last year, we signed up for a 9-month membership with GoStudent, which was supposed to end in late May. However, without informing us, they automatically renewed our subscription and have been charging our credit card for the past 6 months, even though we haven't taken a single lesson. Now, when I t...
We purchased a 6-month English private lesson package consisting of 5 lessons through GoStudent, paying approximately ₺3,000 in total. The program started on June 27. However, due to the teachers’ attitude and arrogant comments, frequent teacher changes, and recurring issues like power outages and i...
On September 9, 2025, I registered online with GoStudent. During registration, I was told that I was required to make payments for 12 months and that I had no right to withdraw under any circumstances. However, under the Consumer Protection Law No. 6502 and the Distance Sales Regulation, I know that...
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
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