Gate.io is delaying my withdrawal process despite the terms allowing for withdrawals without KYC with limitations, what steps can I take to ensure a prompt resolution?

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Xolvie
Xolvie Resolution Specialist December 25, 2023 5:36 pm

To get things fixed quickly with Gate.io, do these things:

• Take screenshots of the withdrawal limits that are written into the platform's rules for users who haven't been verified. Write down your request to withdraw, including any updates on the status. Use screenshots or transcripts to keep track of any conversations you have with Gate.io support.
• You can get in touch with Gate.io Support by using Live Chat, which you can find in the "Help Center" on Gate.io. Clearly explain what's going on and back up your claim with evidence. You can also send a ticket through the "Help Center" with detailed information and screenshots and ask for an update on your withdrawal.
• You could voice your concerns on Gate.io's social media pages to possibly speed up the resolution. Read reviews of Gate.io's customer service online to find out if other people are having the same problems you are. If you believe Gate.io is not treating you fairly, you may need to contact the appropriate regulatory bodies in your area.

If you find these helpful let us know in the comments or you think there is more to be heard, file your complaint!

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