I’m trying to change my phone number on Gate.io because I no longer use my old number—it’s been deactivated. I’ve submitted all the required documents and identification proofs, yet my number still hasn’t been updated. As a result, I’ve been unable to make any withdrawals for the past two months.
This situation is completely unacceptable. I’ve followed every step, submitted everything you asked for, and still, there’s no action or progress. Even worse, I can’t speak to a real person—there is no proper support or escalation path. I’m locked out of my funds because of a basic account update issue.
Gate.io, I demand immediate assistance. Let me update my phone number and access the assets I rightfully own. I’ve waited long enough, and your silence is costing me both time and money (₺). You need to respect your users and fix this now—before more people lose confidence in your platform.
I'm currently locked out of my Gate.io account because it's still linked to an old phone number that I no longer use. When I try to log in, I can receive a verification code via email, but I also need to enter a code sent to my old phone number, which I can’t access anymore. This has become a serio...
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
I’ve been trying to recover access to my Gate.io account, but I can no longer access the phone number linked to it. I submitted all the required documents, including my ID and photos, to request a phone number change, but no one has responded. It’s been a frustrating and unproductive experience. Th...
I lost my Google Authenticator codes linked to my Gate.io account, and now I’m completely locked out of essential features. I can’t withdraw, deposit, or transfer any funds—my money is stuck in the account, and I have no way to access it. I’ve tried reaching Gate.io’s customer support multiple time...
I recently changed my phone number and now cannot access my Gate.io account. The verification codes are still being sent to my old number, which is no longer in use. Although my email is registered, I only receive a password reset option, while the login verification still requires access to my old...
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