I’m a Turkish citizen living in Türkiye, and yet when I try to access the Gate.io app, I keep getting a “restricted location” error. This is incredibly frustrating because, to my knowledge, Gate.io still supports users in Türkiye, and I haven’t done anything to violate platform rules.
I currently can’t access the app at all, and I’ve received no clear explanation about why this is happening or how to fix it. There’s no useful guidance from support, no alert, no email—just a vague error message that leaves me completely stuck.
Gate.io, I need urgent clarification. Why am I being blocked? Is this a mistake, a technical glitch, or a policy update? I expect my account to be reactivated and the app to function properly in Türkiye. Please fix this issue and help me regain access now.
I am absolutely outraged with Gate.io! I'm trying to log in using my phone number, and it keeps hitting me with a ridiculous message: "You are located in a restricted country." This is completely unacceptable because Turkey is NOT on your list of restricted countries! I'm a legitimate user trying to...
I’ve been a Gate.io user for over six years, and now I suddenly can’t access my account at all. When I enter my email and password, the system responds with “No such user exists.” This makes no sense because I’ve been using the same login credentials for years without issue. In the older version of...
I was asked to update my information on Gate.io due to a KYC verification issue. I submitted all the required documents, including a selfie and ID, both of which were approved. However, the system rejected my address update without explanation. Now, every time I try to use the platform, I get an err...
I loaned my money on Gate.io for 3 days, but now that the period has ended, I still can’t withdraw my funds! It’s frustrating because there is no clear explanation, and I can’t figure out if this is due to a system issue, a withdrawal restriction, or a time zone difference. To make things worse, th...
Hello. I can't get verification mail from Gate.io global. My gmail address is working very well. My phone number is correct and can get sms verification msg. I am in Türkiye by the way. I send email to gate.io support dept, but didn't get any response.
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