Gate.io Account Locked After Losing Access to Authenticator App

I used Gate.io for cryptocurrency trading, but I have been unable to access my account for approximately three years. When I changed devices, my Authenticator app remained on my old phone, and I no longer have any access to that device. Since the verification codes required to log in are being sent to the old device, I am unable to access my account.

I have not actively used my account for approximately four years, and for the past three years, I have regularly tried to log in but have been unsuccessful. Since Gate.io’s support team communicates in English, I had difficulty communicating with them and have not been able to find a solution so far. I still have access to the email address and phone number linked to my account, but I have not been able to resolve my login problem through these channels either.

There are funds in my account, and I currently cannot access them. I request that Gate.io verify my identity, reopen access to my account, reset my two-factor authentication (2FA), and help me securely regain access to my account through email or phone verification.