I have been unable to log into my Gate.io account for approximately one year. Two-factor authentication using an Authenticator app is enabled on my account, and during login I am required to enter a code generated by this app. However, I no longer have access to my Authenticator account and therefore cannot generate the required code.
I still have access to the email address and phone number registered on my account, but despite this, I am unable to log in. Because I cannot access my account, I am also unable to see the exact balance in my account or access my assets.
My request to Gate.io is that, after completing identity verification and any other required security checks, my account access be restored. If possible, I also ask that the Authenticator-based login requirement be removed or reset, so that this option is no longer requested during login.
I have been unable to log into my Gate.io account for approximately three years. Two-factor authentication using Google Authenticator is enabled on my account, and during login I am asked to enter a code generated by this app. However, I no longer have access to my Authenticator account, so I cannot...
I haven’t been able to access my Gate.io account for the past 15 days. The problem is that I had previously removed the Google Authenticator app, so I can no longer enter the two-factor authentication (2FA) code required for login. I still have access to the email address I used to create the accou...
I'm currently locked out of my Gate.io account because my phone was damaged and I lost access to my Authenticator app, which I used for two-factor authentication. I can no longer retrieve the code and therefore cannot log into my account, even though I still have access to my email and all other cre...
While trying to access my wallet through the Gate.io mobile app, I decided to change my password for security reasons. After submitting the password reset request, I started getting an “invalid Authenticator code” error repeatedly, and since then, I’ve been unable to log in to my account. This issue...
I’m using the Gate.io exchange, and I’ve run into a serious problem. My phone broke, and unfortunately, I hadn’t backed up my Google Authenticator codes. As a result, I can no longer access my Gate.io account because the Authenticator is still active and I can't generate the 2FA code. Even though I...
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