Gate.io Withdrawal Completed but Money Never Arrived in My Bank Account

I use Gate.io Türkiye for my transactions. On August 25, 2026, I requested a withdrawal of 99,997 TL from my Gate.io account to my Fibabanka account, which is registered in my own name. After the transaction was processed, the amount was deducted from my Gate.io account, but no funds were credited to my bank account.

Although the withdrawal initially appeared as successful in the Gate.io app, the money still did not reach my Fibabanka account after several days, and I was unable to obtain any clear information about where my money was. I contacted Gate.io’s support team several times, but my issue was not resolved, and I was not provided with a clear, specific, or satisfactory explanation about what happened to the transaction.

The fact that an amount as high as $2,050 appears to have gone missing during a withdrawal has caused me serious financial hardship, and this situation has also affected me negatively on a psychological level.

I request that Gate.io clearly and transparently explain the status of this withdrawal, transfer the full $2,050 to my Fibabanka account registered in my own name as soon as possible, and conduct the necessary investigation into this incident and provide me with detailed information about the outcome.