On September 25, 2025, I purchased a Garnier Skin Naturals Hydra Bomb Eye Serum Mask through Getir. When I opened the package — which was fully sealed and undamaged — I found that it contained only one under-eye patch, even though the packaging and product description clearly state there should be two. I had to use the product anyway, but discovering that it was incomplete was disappointing and frustrating.
My order number is y12025045836797. I haven’t yet contacted Getir or Garnier customer service, as I wanted to seek a solution here first.
I am requesting that the missing under-eye patch be sent to me or the product be replaced as soon as possible.
For my Sephora order number 8004217166, I intended to purchase a full 75g pack of eye masks, as clearly listed on the website. However, I received only a single eye mask weighing 13g! How is it acceptable to send just one tiny packet when the product description explicitly states otherwise? I deman...
I ordered a Garnier sheet face mask from Getir, but I noticed that there is no expiration date printed anywhere on the package. How are we supposed to safely apply something to our face without knowing whether it’s expired? I contacted Getir and informed them that the product should be returned, but...
Under order number 320 341 412, I purchased Garnier face masks from the Loreal seller via Hepsiburada (directly from them). The order date is November 7, 2023, and the delivery was made on November 13. Before opening the mask, I decided to inspect it and carefully tried to lift the label with my fin...
I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiat...
I purchased a Clinique mascara from Trendyol’s own seller on December 1, 2025. When the product arrived, I noticed that the mascara had no protective seal, which made me unsure whether it had been opened or used by someone else before reaching me. I have never encountered such a hygiene issue with a...
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