I ordered a product from Fruugo, and they clearly stated that I would not have to pay any additional fees. However, when my package arrived via PTT Kargo, they demanded an extra payment. Since this was not part of the original agreement, I refused to accept the package and returned it.
Now, it has been over a month, and I still haven’t received my refund. I have contacted Fruugo multiple times, but they ignore my messages and provide no updates. I feel completely scammed and don’t know where to file a complaint.
Fruugo, refund my money immediately! Others, beware—this platform may promise "no extra charges," but you could end up paying more and never getting a refund!
I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 shipping fee appeared, making my total payment ₺450. There was no indication of any further charges. However, when PTT Cargo delivered the package, they demanded an additional ₺245,...
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...
I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...
I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite reaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c...
Fruugo is completely unreliable when it comes to delivering orders on time. They take your money, but instead of shipping the product as promised, they delay endlessly while providing no real updates. Their website constantly malfunctions, making it impossible to track my order. Every time I try, I...
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