I clicked on a product on Fruugo just to check it out and entered my card details, thinking I would be asked for final confirmation before being charged. To my shock, they charged me immediately without asking for any payment approval. I didn’t even get a chance to review or confirm the order!
I contacted Fruugo right away to cancel the purchase. At first, it seemed like it might go through—on the product page, it even showed as “cancelled.” But I’ve received no confirmation email, no follow-up, and most importantly, no refund. It's extremely frustrating not knowing whether I’ll get my money back or if I’ve just lost it.
This kind of behavior is unacceptable for any e-commerce platform. Taking money without consent, providing no clear cancellation process, and leaving customers in limbo is not how a trustworthy company should operate. I demand a full refund of the amount withdrawn without my permission and urge Fruugo to fix their shady and confusing checkout process. If anyone else has faced this, please share your experience. We deserve transparency and accountability.
I ordered a product from Fruugo, and they clearly stated that I would not have to pay any additional fees. However, when my package arrived via PTT Kargo, they demanded an extra payment. Since this was not part of the original agreement, I refused to accept the package and returned it. Now, it has ...
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...
I canceled my order (175255324) on the same day I placed it, and Fruugo confirmed via message that I would receive a refund within a few business days. However, it has now been two weeks, and I still have not received my money back. I have contacted Fruugo multiple times, but their customer service...
Fruugo is completely unreliable when it comes to delivering orders on time. They take your money, but instead of shipping the product as promised, they delay endlessly while providing no real updates. Their website constantly malfunctions, making it impossible to track my order. Every time I try, I...
I placed an order through Fruugo from a Chinese retailer listed as "xiaolon,g electronics commerce (Shenzhen)." Unfortunately, the item never arrived. After weeks of waiting, I discovered it had been held up at customs in China. What's worse is that neither the seller nor Fruugo is doing anything to...
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