Fruugo Order Stuck in Customs—Had to Return It Due to High Fees

Yücel
Fruugo
22

I ordered a T-shirt from Fruugo.com and waited one month for delivery. When it finally arrived, I was told that since the item’s value exceeded €30, I needed to fill out a customs declaration. When I went to customs, they informed me that I had to hire a customs broker to complete the paperwork. The broker demanded ₺4000 just to process a declaration for a single T-shirt—which is absurd! I had no choice but to return the item, hoping that Fruugo will refund my money. On top of that, Fruugo provides no customer service contact, so I was left completely stranded with no help. I demand a full refund and better support! Buyers, be cautious!

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

On Fruugo, the seller isn’t responding and support keeps giving me the runaround — how can I contact support effectively?

8 Complaint

Fruugo charged me but my order never shipped — how do I get my money back?

13 Complaint

Similar Complaints

Fruugo Charged Extra Fees Without Notice—Unfair Shipping Costs

Ezgi
Fruugo
88

I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 sh...

Fruugo Order Never Arrived—No Refund, No Support

Ufuk
Fruugo
113

I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The i...

Fruugo Order Stuck at Customs and I Can’t Get Any Support or Refund

Alpay
Fruugo
38

I placed an order through Fruugo from a Chinese retailer listed as "xiaolon,g electronics commerce (Shenzhen)." Unfortun...

The Product I Bought From Fruugo Has Not Arrived

Halil
Fruugo
93

The product I bought from the international shopping site Fruugo has not arrived even though it has been more than a mon...