I ordered a T-shirt from Fruugo.com and waited one month for delivery. When it finally arrived, I was told that since the item’s value exceeded €30, I needed to fill out a customs declaration. When I went to customs, they informed me that I had to hire a customs broker to complete the paperwork. The broker demanded ₺4000 just to process a declaration for a single T-shirt—which is absurd! I had no choice but to return the item, hoping that Fruugo will refund my money. On top of that, Fruugo provides no customer service contact, so I was left completely stranded with no help. I demand a full refund and better support! Buyers, be cautious!
I ordered a product from Fruugo for New Year's, but it arrived extremely late, making it useless for its intended purpose. I now want to return it, but Fruugo provides no clear instructions on how to do so. I tried contacting customer service, but I can't reach anyone. I even checked with Aras Karg...
I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 shipping fee appeared, making my total payment ₺450. There was no indication of any further charges. However, when PTT Cargo delivered the package, they demanded an additional ₺245,...
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...
I clicked on a product on Fruugo just to check it out and entered my card details, thinking I would be asked for final confirmation before being charged. To my shock, they charged me immediately without asking for any payment approval. I didn’t even get a chance to review or confirm the order! I co...
I placed an order through Fruugo from a Chinese retailer listed as "xiaolon,g electronics commerce (Shenzhen)." Unfortunately, the item never arrived. After weeks of waiting, I discovered it had been held up at customs in China. What's worse is that neither the seller nor Fruugo is doing anything to...
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