I bought all the kitchen appliances from the Franke brand six years ago. The seals on my refrigerator door broke, so I had them replaced. They made me pay for the service and spare part on a product that had a two-year warranty, saying it was for service expenses. I said that this was the first time I've ever come across a situation like this with the Franke brand, and they told me that it's always like this.
My fridge keeps getting ice in the freezer, so I have to defrost it all the time. In just two months, a 15-centimeter layer of ice builds up, and I have to defrost it by unplugging it for over 24 hours. But, unfortunately, after three days, it starts forming again. Now it keeps breaking all the time. I called the service again, but they don't back up their products. Ever since that day, I've been asking for a new product to replace the one that doesn't work.
My neighbors in the building had the same issues too. A couple of months back, my neighbor had a similar situation with his refrigerator. The memory card inside it got fried, and he ended up having to shell out a hefty amount to get it fixed. Another neighbor had the same problem with their electric stove. His memory card stopped working two times, and he had to pay a lot of money. Franke doesn't really back up their products, and I feel bad for telling my parents to buy four electronic devices for their house. I like other brands better.
I've explained this before, but my fridge is acting up again. It's got a broken part and now the sensor is acting wonky too. The company tells me to go to the service. We placed an order for the spare part, but it looks like it will take 2-3 weeks to be delivered. Now they've also found a problem wi...
I bought the Franke 3-tray ice purchase series fridge for the last 1.5 years, and the freezer side on the upper right is leaking water and freezing up. My family and I bought these fridges and we are all experiencing the same issue repeatedly. Despite calling the repair service multiple times, they ...
Franke Solo frfd 6020 nf XS f refrigerator, purchased 1.5 years ago, has malfunctioned four times. Now, the technical service says the card needs to be replaced. Experiencing such frequent breakdowns and major issues like card replacement within 1.5 years is unacceptable. This doesn't befit a brand ...
My Franke refrigerator, installed in July 2022, has already broken down in less than three years. I paid more than competing brands expecting superior durability and quality, but Franke has turned out to be a complete disappointment. At first, the authorized service told me that the mainboard was d...
We bought the Franke No Frost refrigerator about 8-9 months ago, and now it's gathering ice at the back. This is causing all our food to freeze and become inedible. We asked for assistance from the Franke customer support. A technician came over, checked out the fridge, and said it's working fine. B...
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