Elfida is very satisfied with the result
Resolved
Franke Refrigerator's Freezer Is Accumulating Ice
Elfida
November 03, 2023 10:36 pm
143"Thank you"
Franke Refrigerator Freezer Stopped, Led to Repair
Zumrut
October 11, 2023 11:35 pm
120
I've explained this before, but my fridge is acting up again. It's got a broken part and now the sensor is acting wonky too. The company tells me to go to the service. We placed an order for the spare part, but it looks like it will take 2-3 weeks to be delivered. Now they've also found a problem with the sensor, and my fridge is making a lot of noise. I won't be surprised anymore if it gets too hot. I guess I have to sue. The service of this company is really bad, and based on other complaints about their products, it's not worth the money. I purchased all the Franke kitchen appliances, and they're all giving me trouble. I reached out to them using this method, but they only suggested purchasing a new one at a reduced price. The prices you asked for are still really expensive. The company says they're going to replace the part, but there are delays with everything. They're saying you can still use the machine even if the sensor is broken, but they also warn that it could harm the motor. The cost of spare parts and service is really high.
October 12, 2023 8:35 am (8 hours after complaint)
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