Elfida is very satisfied with the result
Resolved
Franke Refrigerator's Freezer Is Accumulating Ice
Elfida
November 03, 2023 10:36 pm
131"Thank you"
ID:24622600
Franke's 3-Compartment Ice Maker Series Is Icıng Up
Gülben
April 29, 2023 1:03 pm
59
I bought the Franke 3-tray ice purchase series fridge for the last 1.5 years, and the freezer side on the upper right is leaking water and freezing up. My family and I bought these fridges and we are all experiencing the same issue repeatedly. Despite calling the repair service multiple times, they have only taken ineffectively and made futile repairs. we have been dealing with the same problem for 1.5 years now, and the performance of the fridge is zero. Seemingly, the problem is due to the faulty door seal, causing frost buildup. We have had to endure three service issues with no solution, and none of the three products are working properly. We feel let down by Franke and are disappointed extremely with the product and the lack of customer service. We demand that this problem be resolved immediately, or we will take legal action.
May 02, 2023 8:49 am (2 days after complaint)
Dear Customer, Your application has been processed and forwarded to the relevant departments. Thank you for choosing Franke products. Franke Kitchen and Bathroom Systems Industry and Trade Inc. Customer Service
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