Franke's refrigerator has been a nightmare for me. It's been two years since I first reported the problem, and despite numerous visits from their technicians and multiple motherboard replacements, the problem has yet to be resolved. I've had it with Franke's lack of concern for their defective products up to this point. It's terribly embarrassing to have a broken refrigerator, especially since we rely on it to store and keep food fresh. I've called Franke's main department several times to try to escalate the problem, but they don't seem to care about our complaints. It's almost as if they're attempting to sweep the issue under the rug and hoping we'll forget about it. I wouldn't recommend Franke to anyone at this point. It's a shame because I used to believe they were a trustworthy company, but now I know better. If you're considering purchasing a Franke refrigerator, I'd recommend looking elsewhere. Don't make the same mistake I did, and instead opt for a different brand.
My Franke refrigerator, installed in July 2022, has already broken down in less than three years. I paid more than competing brands expecting superior durability and quality, but Franke has turned out to be a complete disappointment. At first, the authorized service told me that the mainboard was d...
About 2-3 months ago, I bought a set of built-in appliances from Franke, and I'm going through a really painful experience. The cooktop I got was all scratched up, even though it was supposed to be brand new. It looked like someone had already used it. We checked out the product with the tech team, ...
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