I bought a Franke fridge with a wardrobe-style door, but it was broken when it got here. They sent a replacement, which ended up having problems with frost buildup and a bad smell that caused my vegetables to freeze and go bad. I unplugged it for two days, but the problem remained. When the repairman came, he said the left door was broken and needed to be changed. I called Serdar at the Franke headquarters to ask for a replacement or a refund, but he refused. The fridge is still covered with frost, has water droplets on the back, and smells bad. My vegetables are ruined again, and I've been dealing with this problem since the day I bought the garden. I really regret buying from Franke, and if they don't offer a full replacement or refund, I will have to go to court. This brand has caused me many problems and has bad customer service. I tell others to stay away.
Franke's refrigerator has been a nightmare for me. It's been two years since I first reported the problem, and despite numerous visits from their technicians and multiple motherboard replacements, the problem has yet to be resolved. I've had it with Franke's lack of concern for their defective produ...
My year-old fridge was composting my vegetables. I initially blamed the vegetables' brittleness, not suspecting my refrigerator. But when its motor failed, I asked for a replacement, only to be denied. Instead, they replaced the motor, oblivious to my refrigerator's age. When they returned, both the...
I've explained this before, but my fridge is acting up again. It's got a broken part and now the sensor is acting wonky too. The company tells me to go to the service. We placed an order for the spare part, but it looks like it will take 2-3 weeks to be delivered. Now they've also found a problem wi...
The refrigerator I bought from you in April 2022 broke down in June 2023. We contacted the Franke service in Bodrum, who came around and informed us that the memory card needed to be replaced. If they have it in stock, it can be replaced right away; if not, they can order it from headquarters and no...
Comments