I bought a Fossil leather bracelet from the La Vie store at Ankara Gordion Mall on October 3, 2024, as a gift. I chose Fossil, assuming it would be both high-quality and covered by warranty, but the bracelet broke within just 4 days. I gifted it on October 6, and by the third or fourth day, the woven leather strap was visibly worn, and the clasp connection had completely torn apart.
The person I gifted it to is a doctor, and I was with them during those days – there was no rough handling that could have caused this. The leather strap separated precisely at the metal clasp connection. I took it back to the store on October 14, explaining my disappointment and embarrassment over the situation, but I was told it could be considered user error and wouldn’t be eligible for replacement.
The store issued a service form to send it for inspection, explaining that leather can’t be exposed to sweat, water, or even mild impact without risking damage. This experience has left me feeling that paying extra for a reputable brand and warranty was meaningless. I’ve lost confidence in both Fossil and La Vie, and I expect the company to address this issue promptly and professionally.
I purchased a Fossil watch on March 13, 2024, only to realize it had multiple issues during regular use. The hour and minute hands don’t align, and the hour hand frequently slips out of place even when properly set. While buying, we were told it had minor scratches, but it turns out the watch mechan...
On November 18, 2024, I purchased a Montblanc leather card holder from the Beymen store at Ankara Armada. After just three days of use, the leather showed signs of deformation. I returned it to the store on November 22, 2024, and they offered to send it for inspection. However, I was informed a few ...
On September 4, I purchased a Versace crossbody bag from Boyner via Trendyol for ₺4,149. After approximately 20-25 days of occasional use (2-3 times), I noticed significant changes in the holographic surface of the bag. I contacted Trendyol’s support to initiate a return process, but after 3-4 days,...
I’m beginning to doubt that Fossil offers high-quality products. It’s baffling that a Fossil watch, a supposedly reputable brand, would take in water just from hand washing. Even lower-quality watches don’t do this. I sent it in for repair, and when it was returned, it took in water again the same d...
I purchased a Montblanc backpack from the Emaar AVM Istanbul store, but within just one month, the strap stitching started coming apart. I returned the bag to the store, and they assured me it would be examined under warranty. I handed it over on January 6, yet I still haven’t received any update. ...
Comments