On September 4, I purchased a Versace crossbody bag from Boyner via Trendyol for ₺4,149. After approximately 20-25 days of occasional use (2-3 times), I noticed significant changes in the holographic surface of the bag. I contacted Trendyol’s support to initiate a return process, but after 3-4 days, they rejected my request, claiming the issue was due to improper use rather than a manufacturing defect.
The bag has now been returned to me, and I am deeply disappointed by the response from such a reputable brand. I used the product minimally, and the damage is clearly not due to misuse. I request an immediate resolution to this issue and a refund or replacement for the defective item. This situation needs to be addressed promptly.
I purchased two Montblanc perfumes worth ₺2669.8 each from Boyner’s online store, but I only received one of them. When I contacted customer service, they said the warehouse would be checked, and I would be updated. It has now been five days, and I have received no follow-up. Despite repeatedly ema...
On November 18, 2024, I purchased a Montblanc leather card holder from the Beymen store at Ankara Armada. After just three days of use, the leather showed signs of deformation. I returned it to the store on November 22, 2024, and they offered to send it for inspection. However, I was informed a few ...
On November 13, 2023, I purchased a Montblanc Explorer perfume from Boyner Hilltown. When I got home that evening and opened the box, I noticed that the outer plastic seal had already been opened. At first, I didn’t think much of it, but when I tried to use the perfume, nothing came out. At first, ...
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