On December 2, 2023, I flew with Emirates from Dubai to Turkey. When I arrived, I discovered that my suitcase was badly damaged—so much so that it’s now completely unusable. I reported the issue immediately to Çelebi Ground Services, specifically the lost baggage department. I called them over 15 times, and not once did anyone properly assist me.
Each time I called, they simply said, “We’ll get back to you,” but no one ever did. This level of negligence and lack of accountability is absolutely unacceptable. It’s just one piece of luggage—how hard can it be to take responsibility for damage you clearly caused?
If Emirates can’t stand behind even a single damaged suitcase, what are customers supposed to do when entire bags go missing—hire lawyers? I expected more from an airline of this caliber. I demand a proper response and a fair resolution for the damaged luggage I received after trusting you with my belongings.
I expected far better from Emirates, but I’m deeply disappointed. We checked in three suitcases in perfect condition. By the end of our trip, two of them were returned completely broken. At Istanbul Airport, we were sent to Çelebi, the ground services company Emirates works with. The woman handling ...
On October 14, 2024, I flew with Emirates on flight EK121 from Dubai to Istanbul. I landed around 6:00 PM and picked up my suitcase between 6:40 and 7:00 PM. When I received my luggage, I immediately noticed it had been damaged. While it wasn’t completely broken, it clearly no longer looked the same...
On May 12, 2024, I flew with Emirates from Poland to Angola. During the transfer, my suitcase was damaged and even tagged to indicate it. When I landed, I immediately reported the issue to the baggage damage desk. After taking photos of the suitcase, the staff told me I could leave without filling o...
My suitcase was severely damaged, and Flydubai showed no concern whatsoever. I own a very expensive suitcase, and it was returned to me with two broken wheels. It was the largest-sized suitcase, and to make matters worse, it was later sent to the wrong location. When I went there to retrieve it, the...
I flew to Baku on October 7, 2023, with Buta Airways flight J20106 and found my suitcase completely damaged upon arrival. I reported the issue immediately at the luggage counter, and while they took note of it, no real help was provided. They simply told me to send an email. After emailing them, I w...
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