I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue.
Instead, FlixBus falsely claimed that my ticket (reservation number 3235585758) had already been canceled and converted into an open voucher worth €11.55—which I never agreed to or received confirmation of. I didn’t ask for credit. I asked for a full refund to my card, as I was entitled to.
It’s completely unacceptable that both platforms are ignoring my request and pointing fingers rather than taking accountability. I followed every step properly, canceled in time, and yet here I am, out of pocket and with no clear resolution.
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
Hello, I purchased a ticket from Flixbus on July 5, 2025, for a trip from Florence to Rome, Italy. Unfortunately, just 1–2 hours after booking, I experienced a severe menstrual hemorrhage and intense pain. Due to the excessive bleeding, I was medically unable to travel and had to cancel my trip. My ...
On July 22, 2025, we purchased a FlixBus ticket via the Omio app for the Brussels South (Gare du Midi) – Paris (Bercy Seine) route, scheduled to depart at 2:00 PM (Ticket No: 3262095415). The bus was first delayed to 2:15 PM and then never arrived at all. Later, another bus came at 3:10 PM as the ne...
I purchased an international ticket on Flixbus, I needed to cancel this trip, due to force majour reasons(I sent my plane ticket via email to Flixbus as well) When I tried to change the travel hours, to book an earlier bus, Flixbus asked the cost of another ticket for a single journey, which is unbe...
I purchased a FlixBus international ticket, but due to a visa issue, I was forced to cancel the trip. When I canceled, instead of giving me a refund, FlixBus issued a voucher—which I cannot use now or in the future because I won’t be able to take international trips anytime soon. This is deeply unf...
Comments