On my first experience with Flixbus Portugal, I made a booking expecting to pay in € as clearly displayed during the booking process. I completed the reservation and received a confirmation email, only to find out that I was charged in £ instead of €. For example, a €10 price was charged as £10, meaning I was misled by the price display.
Upon realizing this discrepancy, I immediately canceled the booking. However, despite the cancellation being almost instantaneous, Flixbus did not refund the full amount. Instead, they deducted a cancellation fee, even though the misleading currency issue was their fault.
This situation has caused financial loss and disappointment. I was preparing for a trip and carefully planning my budget, only to be charged incorrectly and refunded incompletely due to an error in the booking interface.
I explicitly request a full refund of the amount charged in £ without any deductions, and I demand an apology for this misleading pricing. Please resolve this matter within 14 days.
I purchased an international ticket on Flixbus, I needed to cancel this trip, due to force majour reasons(I sent my plane ticket via email to Flixbus as well) When I tried to change the travel hours, to book an earlier bus, Flixbus asked the cost of another ticket for a single journey, which is unbe...
I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...
I purchased a Barcelona to Paris ticket from Flixbus for October 12, but within a few hours, I realized that I had bought the wrong ticket and wanted to cancel it. Of the approximately 3300 TL I paid, around 800 TL was deducted as a cancellation fee, and the remaining amount was issued as a coupon t...
Flixbus misleads the consumer and prevents the consumer from exercising her rights correctly! I tried to cancel my ticket for a cash refund. The amount to be refunded was written and the confirmation button was written below it. I approved directly. I later realized that the refund option in the for...
On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...
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