On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573.
On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a voucher. However, I have not received any refund or coupon to this day.
I trusted Flixbus and Kamil Koç when purchasing these tickets and protecting them with additional coverage, but I am now facing a financial and emotional burden due to this unresolved issue. I planned my travels and budget accordingly, but this incomplete process has caused unnecessary frustration.
I explicitly request that my partial refund or a valid voucher be issued without further delay. Please resolve this situation and process my compensation within 14 days.
On May27,2025, I purchased a Brussels–Rotterdam ticket from Flixbus and later canceled this ticket. Despite the cancellation, I have yet to receive any refund to my account or card. My ticket number is 3254697377. I have been waiting for this refund for a significant amount of time, and this delay ...
On November 15, 2025, I purchased two FlixBus tickets for the 8:00 AM route from Amsterdam to Bruges. I paid by credit card, and a total of ₺3,313 was charged to my account. However, the tickets do not appear anywhere — neither in the app nor in my email (o***********@gmail.com). Additionally, I was...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
I purchased an international bus ticket from your websites. Due to a visa issue, I need to cancel the ticket and use my right to a full refund, as I am within the 30-day window before the ticket date. However, I am unable to cancel the ticket on both Flixbus and Kamil Koç websites. The system indic...
I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...
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