Hello, I purchased a ticket from Flixbus on July 5, 2025, for a trip from Florence to Rome, Italy. Unfortunately, just 1–2 hours after booking, I experienced a severe menstrual hemorrhage and intense pain. Due to the excessive bleeding, I was medically unable to travel and had to cancel my trip. My scheduled departure time was 23:10, and according to Flixbus's cancellation policy, tickets are eligible for a refund if canceled at least 3 hours before departure. I canceled 10 hours in advance—well within the timeframe.
However, instead of refunding the full $13.98 I paid, Flixbus issued only a $2 voucher valid until 2026. I objected and clearly requested a full refund, but all they did was resend the same $2 coupon. This is unacceptable—especially since I am not returning to Florence and the voucher is useless to me.
To make things worse, I tried reaching Flixbus customer service by phone but was redirected to Kamil Koç, who said they couldn’t help with international tickets. They gave me a German customer service number, but I don’t speak German and couldn't proceed. Neither Kamil Koç nor Flixbus has taken my issue seriously.
I made the booking through Omio, and when I contacted them, they simply referred me back to Flixbus. So now I’m stuck in a loop, and no one is taking responsibility. I never used the service and demand a full refund for a ticket I rightfully canceled.
I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...
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