I bought two tickets from Flixbus for an international trip. The PNR numbers for the tickets are 315 470 8113 and 315 778 3722. After I canceled them, the website assured me that I would receive a full refund within 30 days or longer. However, it failed to mention that the refund would come in the form of a discount voucher. The customer service was unable to help me and told me to contact Flixbus' customer service in Germany. I don't get why, since the tickets were sold in Turkey. I've reached out to Consumer Rights to address the issue, and I wanted to share my experience here to help spread awareness. I want my money back right now.
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
I purchased an international bus ticket from your websites. Due to a visa issue, I need to cancel the ticket and use my right to a full refund, as I am within the 30-day window before the ticket date. However, I am unable to cancel the ticket on both Flixbus and Kamil Koç websites. The system indic...
On November 15, 2025, I purchased two FlixBus tickets for the 8:00 AM route from Amsterdam to Bruges. I paid by credit card, and a total of ₺3,313 was charged to my account. However, the tickets do not appear anywhere — neither in the app nor in my email (o***********@gmail.com). Additionally, I was...
On March 17, I was browsing FlixBus to check tickets from Budapest to Vienna. I didn’t complete a purchase, yet $37.95 was withdrawn from my bank account. I never received a ticket confirmation, booking reference, or any email—nothing. I tried reaching customer support, but it’s nearly impossible. ...
I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...
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