FlixBus refund is still pending after weeks, what steps should I take?

If your FlixBus refund is still pending after weeks and you want to resolve it;

Check your refund status first;

• Log in → FlixBus → My Bookings
• Open the booking
• Note:
– Refund amount
– Date requested
– Status (Pending / Processed)
• Screenshot the page

Check your email (including Spam);

• Search for:
– “Refund confirmation”
– “Cancellation confirmation”
– “Refund processed”
• Save any confirmation emails

Verify your payment method;

• Check your bank/PayPal statement
• Confirm no refund has been credited
• Screenshot the statement (showing no refund)

Contact FlixBus Support;

• Explain the refund has been pending for weeks
• Provide:
– Booking number
– Refund request date
– Amount
– Screenshots

• Ask them to:
– Confirm if the refund was issued
– Provide the exact processing date
– Give a clear timeline

Contact your bank;

• Ask if any incoming refund is pending
• Confirm processing times

If unresolved, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.