Farmina provides a Satisfaction Guarantee for any product-related issues or refund requests.
If you purchased from an authorized reseller, please contact them directly to request a return or exchange.
Returns or exchanges on direct purchases from Farmina must be done within 30 days, with at least 80% of the product remaining in its original packaging.
To begin this process, email Farmina's customer service at [email protected] or visit their support portal at https://help.farmina.com/hc/en-us.
Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
Related Complaints
My Cat Got Terribly İll After Eating Farmina Cat Food Samples
My poor cat got terribly ill after feeding him samples of the N&D dry cat food. They were the chicken & pomegranate and the boar & apple varieties. He was vomiting severely and feeling very lethargic, so I had to take him to the vet. The food smelled quite pungent when I opened it. I didn't think mu...
Farmina N&D Chicken Pomegranate Caused Itching and Hair Loss in My Cat

I fed my cat the Farmina N&D Chicken with Pomegranate formula, believing I was providing a premium-quality product. My cat is a small Scottish Fold, and I purchased a 1.5 kg bag. As we neared the end of the bag, I began noticing troubling symptoms. First, redness and itching developed near her ears...
Farmina ND Cat Food Smelled Sour and Caused Hair Loss

I purchased two 10 kg bags of Farmina ND Tropical Chicken Neutered Cat Food. As soon as I opened them—despite buying in December during winter—I noticed the food was sticky and smelled sour, which is highly unusual for dry kibble. After feeding it to my two cats, they both started experiencing seve...
I Found Bones in Farmina N&D Wet Food—This Could Have Harmed My Cats
I’ve been using Farmina N&D dry and wet food for years with full trust in the brand—until now. I recently opened a can of Farmina N&D wet food and was shocked to find not only one large bone but several smaller bone fragments inside. This isn’t just a quality issue—it’s a serious safety risk. These...
Farmina N&D Cat Food Smelled Bad and My Cat Refused to Eat It
I bought N&D PRIME Chicken & Pomegranate Adult dry cat food from farmina.com, and the package was not damaged and was properly sealed. When I opened it, I noticed a terrible odor, and the food felt damp to the touch. I offered it to my cat, and he ate a little but then refused to eat more, even when...
N&D Cat Food Purchased from Petlebi—My Cat Won’t Eat It and Vomited

I purchased N&D brand cat food on February 25, 2025, but my cat refuses to eat it. Over two days, I offered 100 grams, but my cat only ate 20 grams and then vomited. I bought this product from Petlebi.com, which claims to be an authorized seller. However, when I tried to contact customer service vi...
Farmina N&D Cat Food Caused Serious Health Issues for My Cat

I purchased Farmina N&D cat food for my 3-year-old British breed cat, trusting the brand’s reputation. Unfortunately, it led to severe digestive issues, causing stones to form in my cat’s system. My beloved pet is now fighting for its life under veterinary care. This experience has been nothing shor...
Farmina ND Cat Food Arrived Damaged and Unusable

I purchased a 10 kg bag of Farmina ND cat food for ₺2850, and the package arrived within two days. However, the shipment was poorly handled, sent in just its original packaging with no additional protection. When I opened the bag, the food was a mix of uneven sizes, with much of it reduced to dust. ...
Farmina N&D Cat Food - My Cat Got Sick from Spoiled Food

On 08.08.2024, I purchased N&D pomegranate cat food. When I got home and opened the package, I noticed that the kibble was wet and sticking to the inside of the bag. I called the pet shop, and they assured me that the product was not spoiled and that it was high in protein. Trusting their advice, I ...
Spoiled N&D Cat Food from Secovet Caused Sickness in My Cats

I ordered N&D Low Grain Neutered Pomegranate and Chicken cat food from Secovet. I’ve ordered this product many times from other sellers without any is...
Disappointed with Farmina N&D Fish Wet Food

I purchased the Farmina N&D fish wet food. Even though the product had a one-year expiry date, it ended up being molded. We're spending a significant amount of money on products that are supposed to be natural, but unfortunately, we keep receiving items that are spoiled. All six cans of wet food end...
Farmina - N&D Cat Food Mix-Up. Wrong Product Sent

I bought Farmina - N&D cat food, but since I still had some Pro Plan left, I decided to open the package. They sent cat food for a tropical climate in...
Farmina N&D Grain-Free Salmon Neutered Cat Food Causes Allergic Reactions
Since switching to Farmina N&D Grain-Free Salmon Neutered Cat Food, one of my three cats has been experiencing occasional hair loss and itching, which we hadn't considered a serious issue until now. Last week, my cat developed hair loss and open sores above its eyes. After the vet conducted necessar...
Farmina Nd Wet Food Quality Concerns
The contents of the opened Farmina Nd Wet Food package look nothing like actual food. Why? Doesn't the company ever take the time to inspect the expensive foods we purchase? Is it possible for a food to have this kind of quality? There are white fatty masses inside. I'm curious about when Farmina pl...
Farmina Nd Chicken and Pomegranate Kitten Food Color Change Issue

I recently bought Farmina Nd chicken and pomegranate kitten food and I couldn't help but notice a change in the colour and shape. I've been using this product for years, and I've never seen such a drastic change in colour before. These products are being offered at discounted prices. Are they alteri...
Farmina Cat Food Caused Sores in My Cat's Mouth

I've been giving my beloved cat Farmina cat food for about 7 months. Everything seemed fine until about two months ago when my little one stopped eating. I took my cat to the vet because I was worried. When I got there, I found that the wet food had torn up her gum tissues, so she needed treatment. ...
Farmina N&D Sticky Bad Pet Food And Customer Service Unresponsive
I have been using Farmina N&D brand cat food for a long time. However, after encountering an issue with the latest package I purchased, I reached out to them but have received no response even after two weeks. They never answer the phone when I call their numbers. It's unbelievable that they show su...
Farmina N&D Grain Free Neutered Cat Food Poor Quality

Hello, I am a user of N&D Grain Free Sterilized Pomegranate and Chicken Formula. However, the last two packages I bought were 1.5 kg and the other 5 k...



























