Farmina Nd Chicken and Pomegranate Kitten Food Color Change Issue
I recently bought Farmina Nd chicken and pomegranate kitten food and I couldn't help but notice a change in the colour and shape. I've been using this product for years, and I've never seen such a drastic change in colour before. These products are being offered at discounted prices. Are they altering the contents and then selling them to us? This behaviour is completely inappropriate for this brand. Place the new food from the left box next to the old dry food on the right.
I bought the pet food from a website called "mamacı teyze" and I request that the complaint be forwarded to them as well.
Dear Yasemin Deniz S., As the Farmina Turkey family, we are always focused on improving our processes to provide the most effective after‑sales support to pet parents. Thank you for your valuable feedback. Regarding the matter, information has been provided through the email address you contacted us with. You can reach out to us for all your views and suggestions. Our hotline is actively available on weekdays from 09:00 to 17:00, except on public holidays/lunch breaks. Requests received via email and other written channels will be responded to within 15 business days. For all the nutritional needs of your furry child, you can request nutritional consultancy or download our FarminaGenius app to benefit from our free nutritional consultancy service. Best regards, FARMINA TURKEY
