Farmina N&D Cat Food Smelled Bad and My Cat Refused to Eat It

I bought N&D PRIME Chicken & Pomegranate Adult dry cat food from farmina.com, and the package was not damaged and was properly sealed. When I opened it, I noticed a terrible odor, and the food felt damp to the touch. I offered it to my cat, and he ate a little but then refused to eat more, even when I did not feed him for a while, hoping he would get used to it, but that never happened. I then tried to feed the stray cats in the neighborhood, but none of them ate it eagerly, and they all stopped after eating a small amount. I wrote a complaint on the local version of this site in my country, but I do not have much faith in the justice system of undeveloped countries. I am also writing here because, no matter how big or trusted companies are, they act like bandits in the absence of law and order with the help of corrupt governments. Maybe you do not care, but you need to know that no corporation is as innocent as they present themselves. Thank you.
Dear Erhan A., As the Farmina Turkey family, we are always focused on improving our processes to provide the most effective after-sales support to pet parents. Thank you for your valuable feedback. Information regarding the issue has been communicated to you via your email address. You can contact us for all your views and suggestions. Our line is actively available on weekdays from 09:00 to 17:00, excluding public holidays/lunch breaks. Requests received via email and other written channels are responded to within 15 business days. For all the nutritional needs of your furry child, you can benefit from our free nutritional consultancy service by creating a nutrition consultancy request or by downloading our FarminaGenius app. Sincerely, FARMINA TURKEY














