During our search for two coffee machines, Erzincan Evmer Store offered us a free Fakir coffee machine if we spent over 4500 TL. We spent more than 4500 TL and registered on Fakir's website, but the products were invoiced separately. When we called Fakir to finish the registration, they assured us that the bill would be consolidated. Evmer Store, on the other hand, issued a new invoice with a different date. This invoice was also rejected by Fakir. I attempted to contact them, but they kept directing me to others. Can't you conduct business without deceiving others? I will no longer use Fakir products and will not recommend them to anyone. I will not return to the store. You understand how to sell products through promotions, but this experience has left me disappointed.
They outrageously increased the price that they charged me to fix my coffee machine. The initial estimate for the cost of the repair was 400 Turkish Lira, however that was rapidly increased to 800 Turkish Lira when they claimed that the sensor had broken and that the main board was also damaged. It ...
About two weeks ago, I made a complaint to you about the FAKIR BRAND written below. The relevant number 0212***7069 was returned from the FAKIR customer service on the subject and the authorized lady was interviewed there and 16.05.2023 stated that a link would be sent to us and when we filled in th...
I recently purchased a yogurt maker and a slow cooker from Fakir's online store, with a total of ₺10,998. Along with my purchase, I was promised a Turkish coffee maker as a gift, which never arrived. I've reached out multiple times via phone, email, and messages to address this issue, hoping for a r...
I took my tea machine to the Fakir authorized service in August 2022, due to a failure in the lower chamber. To my disappointment, the service center told me that my product was out of warranty because it was used for commercial purposes. They demanded a paid repair fee of 700₺ and asked for an addi...
I bought a Fakir Kaave coffee machine, and it has now failed three times. To make matters worse, they sent a scratched and clearly used older unit this time. This is extremely aggravating. Why are you tarnishing the value of our hard-earned money? Sending out a faulty unit for the third time and rep...
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