Fakir Kaave Coffee Maker Nightmare: 3rd Faulty Unit and Shoddy Service

I bought a Fakir Kaave coffee machine, and it has now failed three times. To make matters worse, they sent a scratched and clearly used older unit this time. This is extremely aggravating. Why are you tarnishing the value of our hard-earned money? Sending out a faulty unit for the third time and replacing it with an older, used one - is this your idea of professionalism? Isn't this a disgrace? It's such a pity for our money. They acknowledge that the product is defective and requires service, but they have the audacity to ask me to repair the defective unit myself. I didn't break it; you sent me a defective item. If you are unable to admit your error and act professionally, it may be time to reconsider your business.